Syndicate
09-11-2008, 10:47 AM
Apparently all of the cancellations from the old site haven't been pushed through yet or a few got missed, and a some people got re-billed. Below is a copy of my original directions on how to cancel your subscription for the old site.
Cancelling your active subscriptions seems to be a real issue these days for some of you. To be honest I have never gone through the process myself because I have never had to pay for access to GMF. Well, today I went ahead and got a subscription just to see how it all works.
Below is the process of how to properly cancel your subscription. Simply follow these steps, and you should be good to go. However if you do have any problems DO NOT use the Contact Us (http://forum.gorillamask.net/sendmessage.php) page here on GMF to try and solve the issue. Every message that is sent through the contact page goes to my e-mail, and if there is a PayPal issue I am 100% unable to do anything about it. Instead you should try and contact RP at one of the following e-mail addresses. He is the ONLY person that can resolve PayPal issues.
CONTACT E-MAILS
ryan@fatpenguinmedia.com (ryan@fatpenguinmedia.com)
contact@fatpenguinmedia.com (contact@fatpenguinmedia.com)
HOW TO CANCEL YOUR SUBSCRIPTION
Step #1
Go to http://www.paypal.com and log into the PayPal account that you used to purchase your subscription.
Step #2
Once you are logged in click on the tab in the top menu that says "History"
Step #3
Once you are on the History page use the PayPal Transaction Search to find a transaction to "Fat Penguin Media, LLC". Once you find the entry it should look like the image below.
http://images.undergone.org/images/PayPal.jpg
Step #4
After you find the Fat Penguin entry click the link that says "Details" as shown above.
Step #5
You will then be taken to the Transaction Details page for your subscription. Towards the top of the page there is a line of text that says something along the lines of "Subscription Payment Sent (Unique Transaction ID #ABC123KSJDK5454) In reference to: 5465484SJKDKSJD". Click on the reference number at the end of this sentence as show below.
http://images.undergone.org/images/PayPal2.jpg
Step #6
After clicking the link you will arrive at the Subscription Details page. Scroll down to the bottom of the page, and there should be a button that says "Cancel Subscription". Click that button, and your subscription will then be cancelled.
Cancelling your active subscriptions seems to be a real issue these days for some of you. To be honest I have never gone through the process myself because I have never had to pay for access to GMF. Well, today I went ahead and got a subscription just to see how it all works.
Below is the process of how to properly cancel your subscription. Simply follow these steps, and you should be good to go. However if you do have any problems DO NOT use the Contact Us (http://forum.gorillamask.net/sendmessage.php) page here on GMF to try and solve the issue. Every message that is sent through the contact page goes to my e-mail, and if there is a PayPal issue I am 100% unable to do anything about it. Instead you should try and contact RP at one of the following e-mail addresses. He is the ONLY person that can resolve PayPal issues.
CONTACT E-MAILS
ryan@fatpenguinmedia.com (ryan@fatpenguinmedia.com)
contact@fatpenguinmedia.com (contact@fatpenguinmedia.com)
HOW TO CANCEL YOUR SUBSCRIPTION
Step #1
Go to http://www.paypal.com and log into the PayPal account that you used to purchase your subscription.
Step #2
Once you are logged in click on the tab in the top menu that says "History"
Step #3
Once you are on the History page use the PayPal Transaction Search to find a transaction to "Fat Penguin Media, LLC". Once you find the entry it should look like the image below.
http://images.undergone.org/images/PayPal.jpg
Step #4
After you find the Fat Penguin entry click the link that says "Details" as shown above.
Step #5
You will then be taken to the Transaction Details page for your subscription. Towards the top of the page there is a line of text that says something along the lines of "Subscription Payment Sent (Unique Transaction ID #ABC123KSJDK5454) In reference to: 5465484SJKDKSJD". Click on the reference number at the end of this sentence as show below.
http://images.undergone.org/images/PayPal2.jpg
Step #6
After clicking the link you will arrive at the Subscription Details page. Scroll down to the bottom of the page, and there should be a button that says "Cancel Subscription". Click that button, and your subscription will then be cancelled.